Introduction

This Cookies Policy describes what Cookies are, how we use them and why you might need to store these cookies. It details the types of cookies we use, the information collected via Cookies, and how that information is used. It also explains how you can prevent cookies from being stored; however, doing so may limit or disrupt some aspects of the site’s functionality.

 

Cookies do not typically contain any information that personally identifies a user, but personal information about you that you have provided to us and we have stored may be linked to the information stored in, and obtained from, Cookies. For information on how we use, store, and keep your personal data secure, should we have any such data, please see our Privacy Policy.

 

Purpose

Our Cookies Policy is important because:

• It protects the relationship of trust between us and you.

• It ensures that privacy legislation is not encroached upon; and

• It allows you to be in control and be selective about the information you leave behind, once you have left our website.

 

Interpretation and Definitions

The following definitions shall have the same meaning whether they appear in singular or plural.

 

For the purposes of this Cookies Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Cookies Policy) refers to Quickfive Retail Stores Limited, Regus Business Centre, 9th Floor, Sunshare Tower, Stand No.LN-15584, 1 Katima Mulilo Road, Lusaka, Zambia.

• Cookies are small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website, among its many uses.

• Website refers to https://www.quickfive.co.zm.

• You means the individual or legal entity accessing or using our website.

 

What are Cookies?

"Cookies" are small text files used to recognise repeat users, facilitate users' ongoing access to and use of our website or mobile app and allow us to track users’ usage behaviour and compile aggregated data that will enable us to improve the functionality of our website and content.

 

This is aimed at improving your user experience by making your visit to our website or mobile app more user-friendly and personalised. Essentially, cookies allow our website to “remember” you and your preferences from one visit to the next.

 

How Cookies Work

When you visit our website, our web server sends a cookie to your browser, which is then downloaded and stored on your computer or device, to improve your experience. When you return to our website, your browser sends the cookie back to our server, allowing our website to identify you and access the stored information.

 

Why We Use Cookies

We use cookies to collect information and improve web functionality, as detailed below.

• Login information: Our cookies will store your username and password, allowing you to easily log in to your online shopping or Mbasela Rewards accounts.

• Preferences: Our cookies will store your preferences for our website, such as your favourite products, etc.

• Browsing activity: Our cookies will record what you do on our website, such as the pages you view, and the items you add to your shopping cart.

• User insights: Our cookies provide valuable insights into user behaviour, helping us understand how users are using the websites. This information can be used to improve website design, content, and overall user experience.

• Reduced server load: By storing information locally on users’ computers, cookies can help reduce the load on web servers, making websites faster and more efficient.

• Targeted advertising: Cookies help us deliver more targeted advertising to users. By understanding your interests and browsing habits, our website can show you ads that are more likely to be relevant to you.

 

Type of Cookies

a. Persistent Cookies (Permanent Cookies)

These are stored and remain on your personal computer or mobile device for a set period when you go offline. They are used to remember your login information and keep you logged into your accounts, so you don’t have to enter them each time you visit.

 

Persistent Cookies may also record your browsing habits and preferences over time, building a profile of your interests. This information can be used to personalise your experience on a website or to deliver targeted advertising in line with your product preferences.

 

b. Session Cookies

These are temporary and are deleted as soon as you close your web browser. They exist only during your active browsing session and are essential for website features to work correctly. They are used to maintain the continuity of your browsing session and keep track of your activity on a website. Session cookies ensure the website remembers your actions as you navigate from page to page. They are also essential for remembering items you have added to your shopping cart while browsing a website.

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c. First-Party Cookies

These are set by the website you’re visiting directly. They are limited to the domain that created them. These cookies are used to enhance your browsing experience on a particular website. They enable essential features, including shopping carts, user accounts, and personalised content, as well as storing website preferences such as language selection, currency or region. These cookies remember user choices so as not to set them again every time the website is visited.

 

d. Third-Party Cookies

These are set by domains other than the website you’re visiting, often through embedded content like advertisements or videos. These cookies are primarily used for advertising purposes by tracking your activity across multiple websites. They enable advertisers to personalise ads based on browsing activities, potentially improving user experience.

 

Cookies we use

Our site-specific cookies are currently configured as Secure and HTTP (https) only to prevent malicious usage. We use first-party cookies in the form of session and persistent Cookies for the purposes set out below:

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a. Necessary Cookies

These are Session Cookies administered by us (First-party).

 

Purpose: These Cookies are essential to provide you with services available through our website and to enable you to use some of the website features. They help to authenticate users and prevent fraudulent use of your account. Without these Cookies, the services you have asked for cannot be provided. For example, without session cookies, your shopping cart would be emptied every time you move to a different page. Thus, we only use these Cookies to provide you with those services.

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b. Functionality Cookies

These are Persistent Cookies administered by us (First-party).

 

Purpose: These Cookies enable us to remember choices you make when using our website, such as your login details or subscription options. They stay active even after you close your web browser. The aim of these Cookies is to offer you a more personalised experience and to prevent you from having to re-enter your preferences each time you visit the website.

 

Third-Party Cookies

These are installed by trusted third parties with the aim of collecting certain information from web users to track website usage, behaviour, etc. These are third-party cookies you might encounter through our website.

 

a. Google Analytics

Google Analytics is one of the most widespread and trusted analytics solutions on the web, helping us understand how you use the site and ways to improve your experience. This cookie tracks your journey across our website. It does not contain any personally identifiable information.

 

We added this to our website to enable us to understand general user behaviour on the website, such as time spent or pages visited, allowing us to improve the site and content, as well as assist with campaign tracking/analytics, etc.

 

The information we collect from Google Analytics cookies enables us to:

• Tailor our website to your personal needs.

• Help us link your browsing information to you and your personal information, for example, when you choose to register for a service.

• Remember the notifications that you have been shown, so that you are not shown them again; and

• Make improvements and updates to our website based on how you want to use it.

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b. Social Media

We have social media buttons or plugins on our website that allow you to connect with your social network in various ways. For these to work, Facebook, X (Twitter), Instagram, TikTok, WhatsApp, or LinkedIn will set cookies through our site, which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

 

From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site, whilst ensuring we understand which optimisations our users appreciate the most.

 

Your Privacy Concerns

Cookies, especially third-party cookies, raise privacy concerns. If you wish to safeguard your privacy, we recommend accessing our website from a web browser that doesn’t support third-party cookies, private browser mode or disabling cookies on your browser to enhance your data security. If you'd like to delete or disable Cookies, navigate to;

 

• For Chrome, go to Settings > Privacy and security > Then manage and delete cookies and site data.

• For Microsoft Edge, go to Settings > Cookies and site permissions > Then manage and delete cookies and site data.

• For Opera, go to Settings > Privacy and security > Then manage and delete cookies and site data.

 

For any other web browser, please visit the official web pages of your browser.

 

Unfortunately, as is common with most professional websites, if you disable or choose not to accept Cookies, you may encounter some inconveniences while using the website, and certain features might not work correctly.

 

You can learn more about cookies by searching online for "cookies and their uses."

 

Contact Us

If you have questions about this Cookies Policy, please contact us directly to raise your concerns or queries via our Customer Care Line. We will aim to resolve your concerns or queries promptly and professionally.

 

• Contact our Data Protection Officer

Quickfive Retail Stores Limited,

Regus Business Centre, 9th Floor, Sunshare Tower,

Stand No.LN-15584, 1 Katima Mulilo Road, Lusaka, Zambia​

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Call: 0963 417083

Email: compliance@quickfive.co.zm